Why is my deposit not showing? (deposit failed fixes)
A deposit that does not appear is almost always a timing or reference issue, not lost money. Work through these steps before retrying.
- Check your SMS or wallet — confirm whether the amount actually left your mobile-money or bank account.
- Wait a few minutes — mobile-money credits are usually fast but can lag at peak times. Do not deposit again immediately.
- Refresh and re-log in — sometimes the balance updates after a fresh login.
- Verify the details — the wallet/phone number must match your betting account, and any Paybill/reference must be correct.
- Contact support with the transaction ID — if money left your account but did not arrive, send the operator the provider transaction ID.
Never deposit from a wallet that is not in your own name, and avoid repeated retries that could double-charge you. 18+ only.