Frequently asked questions
Last updated:
Quick answers to the questions African bettors ask most. For account-specific issues, contact your operator’s support team; for in-depth help see our help centre.
Getting started
Is online betting legal where I live? Betting is regulated in many African markets but rules differ by country — see your country hub and confirm the current position before signing up.
How old do I have to be? You must be 18 or older to bet.
Payments
How do I deposit? Most bettors use mobile money (M-Pesa, MTN MoMo, Airtel Money); cards and bank transfer are also common. See our deposit guide.
Why is my withdrawal slow? Usually pending verification or a slower payout method. See withdrawal delays.
Bonuses
What is a wagering requirement? How many times you must stake a bonus before withdrawing. See how bonuses work.
Staying safe
How do I bet responsibly? Set limits, never chase losses, and use self-exclusion if needed. See our responsible gambling hub. 18+ only.